Project case study 05 / 12
Amazon Connect Incident Response
Real-Time Incident Response System
An automated incident response system built with Amazon Connect that triggers escalation calls when alerts are received. The system uses AWS Lambda to orchestrate outbound calls, with automatic escalation to secondary contacts if the first contact does not respond. Features include call status monitoring, DynamoDB logging, and SNS integration for alert management.
- Python
- AWS
- DynamoDB
Updated
Built by
Marcus Chan
Lead Full Stack Engineer & Cloud Architect